Frequently Asked Questions

Below FAQ are some common concerns clients before purchasing to our store, if you have other questions, please just send it to drinkies.ph@heineken.com

Orders and Delivery

Our delivery hours are from 10am to 10pm, Monday to Sunday, excluding Public Holidays. Order cut-off time is at 9pm.
You can also schedule deliveries a day or more in advance, since we take orders 24/7.

Heineken Draught

Blade is an 8-liter countertop draught dispenser that provides a freshly tapped beer.
You can buy Blade on www.drinkies.ph
Dimensions including drip tray are the following: 590 x 290 x 471 mm (h x w x d)
17.6 kg (26kg including a keg)
Blade is not battery powered. Blade must be plugged into the wall mains with a 2-meter power cable.
When a beer keg is loaded in Blade, it should stay plugged in. We recommend unplugging the appliance when it does not have a keg installed.
The energy consumption will be approximate 0.8 kWh per day. This is comparable to a 35 Watt lamp in your outlet.
Check out our How It Works here.
There is a temperature gauge which uses a sensor to check.
The Blade appliance chills to 2C and cannot be set to any other temperature.
No. You will hear the fan at the back of the cooling system when the appliance is cooling the keg.
No. You will hear the air pump inside the appliance during pouring. After closing the tap, the pump will be in operation till the controlled pressure is reached. This can take a few seconds.
Unplug Blade before cleaning the inside and outside with a soft cloth. Use a damp cloth to clean the cover and a dry cloth to clean the cooling chamber. Blade should never be immersed in water. Harsh cleaning agents may damage the appliance. Clean the drip tray with warm, soapy water after every use. We recommend cleaning the tap every time you load a new beer keg to avoid contamination.
The Blade user manual is delivered with the appliance. You can also download it here

Beer Kegs

A keg holds eight (8) liters of Heineken beer
You can order from drinkies.ph
We only offer Heineken beer at the moment.
Each keg is delivered in a box. The box dimensions are: 209 x 215 x 381.5 mm
8.3 kg
Store the keg on a cool place and pre-cool the kegs at least 16-20 hours prior to use. The beer should be pre-chilled down to 4C.
No. The keg shouldn’t go below zero degrees as this may damage the packaging and cause beer leakage. You will no longer be able to use the keg once frozen.
Six (6) months
Cooling down a beer keg directly in the blade appliance will take more than 24 hours. If you do not pre¬cool your keg, you will be able to pour your first chilled beers after 3 or 4 hours. After that, you can pour every hour around 1 liter of beer.
Once a keg is open, you have to keep it in your Blade appliance. You can store the open keg for up to 30 days. This will keep the beer at the right pressure and freshness. You can take the keg out before it is empty, but once removed it should not be consumed.
No, the keg is specifically designed to be used with Blade. The beer inside the keg needs to be kept under controlled pressure, otherwise the beer will not be the quality you would expect. Piercing a keg is only allowed when the keg is fully empty and disconnected from the appliance.
No, the 8 liter beer keg is designed specifically for the Blade appliance
The kegs are sturdy, but they could leak if they freeze or they are punctured. If you have a keg that was leaking when you received it, please email drinkiesph@heineken.com.

About Us

Drinkies strives to be a hassle-free, timely and reliable channel for consumers to get their favorite drinks.
As a Drinkies shopper, you’ll enjoy an express delivery* of your favorite drinks.

Getting started is simple! You may simply register an account to save your details or check-out as a guest. Browse and add your favorite items into your cart.
* Dependent on weather conditions.
We are powered by Heineken Philippines, Inc. All products are genuine, legally obtained and duties fully paid.

DELIVERY

Type Same day delivery*
Delivery Fee Type
Maximum Order 4 X 24s Carton
Coverage All Metro Manila Areas
Conditions Our delivery hours are 10am to 10pm , Monday to Sunday, excluding Public Holidays.
Yes. You can schedule deliveries a day or more in advance, since we take orders 24/7.
As your order requires time to be processed, prepared and dispatched, we will always try our best to deliver your product as soon as we can, within the committed delivery window.
Our delivery area coverage varies by the delivery option chosen. Please refer to our delivery area coverage breakdown for more information. We are actively looking to increase our coverage for your added convenience.
Bad Weather

For the safety of our delivery team, Drinkies may not be able to deliver your order in the event of bad weather conditions. Your order will be fulfilled as soon as it's safe for our delivery team to do so. We strive to send out timely updates to communicate any expected delays.
Order Status

You can get information about an order you placed on the Drinkies through the order status page.

Delivery Status

You may monitor delivery status via the tracker link sent to your email with order confirmation. We work with various logistic partners to deliver your product timely and reliably. If you are encountering any issues with tracking your order or delivery, you can also get order status or make changes by sending an email to drinkies.ph@heineken.com. Please have your order confirmation number on hand (sent to your registered email).
We cover all cities in Metro Manila
We will deliver to you as long as you provide a valid residential, corporate or home address, as verified by our systems and logistics teams. However, deliveries to any of the following areas will turned down by us or our logistic partners: To, or within the immediate vicinity of:

  • Government buildings
  • Hospitals
  • Military bases or buildings
  • School buildings
  • Airport

Drinkies and our logistics partners reserve the right of refusal to any addresses which may be restricted by state regulations. We do not condone drinking in public areas within Philippines.
Our logistic partners require having someone sign and receive the parcel upon delivery to your home or office. Recipient policy applies regardless of authorization of recipient on your behalf.

Should no one be available to receive your parcel, the delivery company will be in touch to organize a second delivery. Should this happen, we will schedule for another delivery which will incur additional charge for delivery fees.
For security purposes, we will require the recipient to present the following at point of delivery:

- An official identification (Passport, Driver’s License, etc.) Recipient to be of eighteen (18 ) years old and above,
- Verification of order number / last name registered with Drinkies account. This is to verify that all recipients are 18 years old and above, and to ensure your order lands up with the intended recipient.
Sure, just provide the alternative address at checkout. Please note that delivery options vary by location. If you have already checked out and would like to change the delivery address, please contact our customer support as soon as possible; we will try our best to reroute the scheduled delivery. Please note that, dependent on the time of request, we may not able to guarantee successful rerouting. Our cancellation policy applies for re-delivery.

In the event where rerouting is unsuccessful, it will be considered as a new delivery. Any additional delivery cost which may be incurred will be communicated to you, and your order will be re-delivered only with your approval.

Please refer to our cancellation policy for more information.
Our engaged logistic services reserve the right to refuse dangerous requests at any location where they cannot be accepted in accordance with applicable law. We are unable to deliver products to recipients who are unable to provide official identification, not of legal alcohol drinking and buying age of eighteen (18) years old.

ORDERS / RETURNS

There is no minimum requirement to place an order through drinkies.ph. All orders will incur delivery charges.
The maximum order limit is currently two (4) x 24-can. For corporate or bulk orders, please get in touch with our customer support.
All prices are inclusive of VAT. Delivery charges will be incurred upon check out.
For corporate or bulk orders, please get in touch with our customer support.
For any changes or cancellations out of the cancellation window, the full delivery charges will be incurred as each order is processed immediately and our riders may already be dispatched. Please contact our customer support at drinkies.ph@heineken.com to change / cancel your order.

Type Cancellation Window Order Reimbursement
Same day delivery 10 minutes 100% inclusive of SST & delivery charges
You may monitor delivery status via the tracker link sent to your email with order confirmation. We work with various logistic partners to deliver your product timely and reliably.
We advise you to check your order thoroughly before acknowledging the courier's receipt of delivery. Should you find products that are broken or missing, you may opt to not accept the delivery. Detail the damage or loss on the courier's delivery receipt, and send them back. Please get in touch with our customer support at drinkies.ph@heineken.com and we will arrange for a replacement upon verifying your claims with the delivery company.
If you are not 100% satisfied with the product(s), get in touch with our customer support within 24 hours of receipt , and we’ll try our best to assist you in resolving the matter. Please note that as our products are perishable and sensitive to storage conditions, requests will be reviewed on a case-by-case basis for health and safety reasons.

If the product is unopened (shrink wrap intact):

  1. Contact our Drinkies Customer Center / Fulfilment Centre to request for a ‘Return Product’ pick-up.
  2. We will arrange for a pick-up time, and send our riders down to collect your return products in exchange for a new product.
  3. Upon receipt of returned product at our fulfilment center, we will conduct the necessary inspection of the product.
If the product has been opened and/or consumed:

  1. No more than two (2) cans should be consumed, with at least half (50%) of each can’s beer intact. We will retrieve these samples for safety and quality inspection purposes.
  2. Contact our Drinkies Fulfilment Centre to request for a ‘Return Product’ pick-up
  3. We will arrange for a pick-up time and send our riders down to collect your collect your return products in exchange for a new product.
  4. Upon receipt of returned product at our fulfilment center, we will conduct the necessary inspection of the product.

If you would like to request for a refund on your order, please refer to our refund policy for more details.
Our customer support will get in touch with updates, but feel free to contact our customer support for more information.
The quality of our products and safety of our consumers are very important to us. As every case is different, our Customer Support will get in touch with updates, but feel free to contact our customer support for more information.

PAYMENTS / REFUNDS

We accept the following payment methods:

  • Online Payment
  • GCash, GrabPay, Maya through Paymongo

Our team is working hard to enable more payment options for your convenience soon.
If you opt for online banking, the transaction goes through your chosen banking service. We advise to ensure that this is a trusted source, and that we will not be responsible for any transaction related cases, unless the error is on our end, with your chosen service.
For any changes or cancellations out of the cancellation window, the full delivery charges will be incurred as each order is processed immediately and our riders may already be dispatched.
Please email our customer support at drinkies.ph@heineken.com to change / cancel your order.

Type Cancellation Window Order Reimbursement
Same day delivery 10 minutes 100% inclusive of SST & delivery charges
Your card will only be charged upon successful receipt of your order. You will receive an email update when your payment is successful. Occasionally, emails may end up in your Junk or Spam mail folder. You may also refer to your bank statement for transaction details. Please note that the transaction might take up to 3 business days to show on your bank statement, dependent on your chosen bank’s practices.
Upon delivery, you will receive an official sales tax invoice and delivery receipt.
If you are not 100% satisfied with the product(s), get in touch with our customer support within 24 hours of receipt, and we’ll try our best to assist you in resolving the matter. Please note that as our products are perishable and sensitive to storage conditions, requests will be reviewed on a case-by-case basis for health and safety reasons.

If the product is unopened (shrink wrap intact)

  • Contact our Drinkies customer support to request for a ‘Return Product’ pick-up
  • We will arrange for a pick-up time and send our riders down to collect your order.
  • Upon receipt of returned product at our fulfilment centre, we will conduct the necessary inspection of the product.
  • If it clears our review, we will refund the price of the order within 5 to 7 working days.


If the product has been opened

  • No more than two (2) cans should be consumed, with at least half (50%) of each can’s beer / cider intact. We will retrieve these samples for safety and quality inspection purposes.
  • Contact our Drinkies customer support to request for a ‘Return Product’ pick-up
  • We will arrange for a pick-up time and send our riders down to collect your order.
  • Upon receipt of returned product at our fulfilment centre, we will conduct the necessary inspection of the product.
  • If it clears our review, we will refund the price of the order within 5 to 7 working days.

If you would like to request for a return or exchange on your order, please refer to our return policy for more detail.
Answer

WEBSITE / MOBILE APP

The Drinkies is optimized for the following Operating Systems:
  • Windows 8 & above
  • Mac OSX 10.4 & above

And the following browsers:
  • Internet Explorer 8.0
  • Google Chrome
  • Firefox
  • Safari (OSX)


Clear your cookies and browsing cache in Internet Settings, restart your browser and try accessing the Drinkies Shop again. Try adding Drinkies shop to your browser whitelist, disable any ad-blockers.

Still having issues? Contact our customer service hotline and we are happy to help!
We do not currently have a mobile app, but the Drinkies Shop is optimized for browsing on most smartphones!

Just access www.drinkies.ph as you would on any browser and start shopping!
Please check your email for any order confirmation, along with your credit/debit statement for any transaction. Contact our customer support if you would like further confirmation - we will be happy to help!
Drinkies' websites and online services may use “cookies.” Cookies enable you to use shopping carts and to personalize your experience on our sites, tell us which parts of our websites people have visited, help us measure the effectiveness of ads and web searches, and give us insights into user behavior so we can improve our communications and products.

If you want to disable cookies in the Safari web browser, go to Preferences and then to the Privacy pane and choose to block cookies. On your iPad, iPhone, or iPod touch, go to settings, then Safari, and then to the cookies section. For other browsers, check with your provider to find out how to disable cookies.

Because cookies are used throughout our websites, disabling them may prevent you from using certain parts of the sites.
Drinkies' websites and online services may use “cookies and personal information such as name, contact number or email address.” Cookies and personal information will enable you to use shopping carts and to personalize your experience on our sites, tell us which parts of our websites people have visited, help us measure the effectiveness of ads and web searches, and give us insights into user behavior so we can improve our communications and products.

We do not store your payment information. Please contact our customer service if you have any specific concerns and we will do our best to address it.

LEGAL COMPLIANCE

Unlicensed Reselling
Permit & License required. We do not encourage or condone the reselling of our products.

Courier service reserves the right to reject any delivery if conditions or requests are deemed unsafe.
Our engaged logistic services reserve the right to refuse dangerous requests at any location where they cannot be accepted in accordance with applicable law. We are unable to deliver products to recipients who are unable to provide official identification, not of legal alcohol drinking and buying age of eighteen (18) years old.

REWARDS

Go to my account, click on the Rewards button at he lower right corner of your screen to view your points
In your rewards page, click “Ways to Redeem”. Click Redeem and select how many point you want to use. Click Apply Code or copy the code that will be given and input it under Discount Code upon checkout.
Yes, you have 60 days to use your rewards you have received from each order
You receive 5 points for every P1 spent.
You can use your rewards the next day of the previous order. Rewards cannot be combined with other promotions & offers.
At any given day can use up to 300 PHP as rewards
No
No